The Effect of Work-Life Balance on Organizational Citizenship Behavior: The Mediating Roles of Job Satisfaction and Organizational Commitment

Abstract

This study aims is to analyze the influence of work-life balance on organizational citizenship behavior, using job satisfaction and organizational commitment as mediators, focusing on the non-medical staff of the Permata Medika General Hospital in Kebumen. This study employs a quantitative method where information was gathered through a survey given to staff members, and the data was examined with SmartPLS 4 software using the Partial Least Squares Structural Equation Modeling (SEM-PLS) approach. The findings show that work-life balance has a positive affect on organizational citizenship behavior. In addition, it was found that work-life balance improves organizational commitment and job satisfaction. On the other hand, organizational citizenship behavior is positively influenced by job satisfaction and organizational commitment. Another discovery demonstrates that job satisfaction and organizational commitment serve as mediators in the connection between work-life balance and organizational citizenship behavior. The results suggest that establishing an ideal work-life balance enhances job satisfaction, bolsters organizational engagement, and fosters organizational citizenship among employees.