The Effect of Work Environment and Perceived Organizational Support (POS) on Employee Performance at the Fire and Rescue Department Rayon III, Surabaya

Abstract

This study aims to examine the effect or work environment and Perceived Organizational Support (POS) on employee performance at the Fire and Rescue Department Rayon III Surabaya. The study employed a quantitative approach with primary data collected through a questionnaire using a five-point Likerts scale. The population consisted of 121 operational employees, and the entire popolation was selected through non-probability sampling with a saturated sampling technique. Data were analyzed using Structural Equation Modeling based on Partial Least Squares (SEM-PLS) with SmartPLS. The results indicate that all indicators meet the requirements of convergent validity, discriminant validity, and reliability. The structural model produces an R-Square value of 0.728, indicating that work environment and Perceived Organizational Support jointly explain 72.8% of the variance in employee performance. Hypothesis testing shows that work environment has a positive and significant effect on employee performance (original sample = 0.340; t-statistic = 3.657; p-value = 0.000), while Perceived Organizational Support also has a positive and significant effect (original sample = 0.553; t-statistic = 5.951; p-value = 0.000). These findings indicate that a safe and supportive work environment, together with organizational appreciation, development opportunities, clear supervisory guidance, and attention to employee welfare, can strengthen employee performance in a high-risk public emergency service environment.